“We have rigorous preventative measures and response protocols in place, so guests can relax and enjoy their stay.” “Nothing is more important than the health and safety of our guests,” a MGM Resorts spokesperson said in an emailed statement. The company did provide a comment reinforcing its commitment to sanitation.

MGM Resorts International, which manages the Excalibur and 13 other properties in Las Vegas, said through a spokesperson that the company doesn’t comment on individual guest’s stays at its properties. Morgan estimated the fees refunded were $158 but another $400 in booking fees didn’t get refunded, he said. Morgan shared an email with the Las Vegas Review-Journal from an Excalibur staff member showing that a test from a pest control company confirmed that bed bugs were present and the hotel offered a refund of resort fees. “No one expects to have bed bugs, you expect to sleep safely,” Morgan said.